We were recently asked if our great reviews are real. Yes, they are. But to be totally transparent, they are not sent unsolicited.
After a project completes our clients receive a survey asking for feedback. This surveying is done by GuildQuality, a company that specializes in survey for the residential housing industry. We work hard to make sure that our clients are happy and will have good things to say about us.
Sometimes we get feedback that is more instructive than flattering. While this feedback is not as gratifying, it is very helpful in providing the fuel for our growth.
We are fortunate to have won several GuildMaster awards for customer service and we are fortunate to have a company like GuildQuality on our team to help us be the best company we can. And of course we are very fortunate to clients who are our advocates in singing our praises and providing valuable insight into how we can improve what we do.